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Flying With Westjet
For the first time that I can recall, I enjoyed my flight. I flew from Calgary to Kelowna yesterday on WestJet. I haven’t flown on WestJet since its early days, but I recall it being fairly pleasant, if not a little basic. But it never really struck enough of a chord with me to fly with them again. Air Canada seems to become progressively worse over the years with its customer appreciation and support. I decided to go with WestJet this time because of the departure time available and it was cheaper. There was a difference with there departing procedure at the gate. The boarding area was very accommodating and comfortable, with plenty of seats and a play area for children. After the pre-boarding of children and persons with disabilities, I was expecting the usual “Group 1″ being called upon, then “Group 2″, “Group 3″, etc. I always find it annoying? Its bad enough you’re not in “first-class”, now there’s a class system amongst coach. I always seem to be in the last group when traveling. What happen to Sister Rosa? Instead, the WestJet lady announces over the PA system for all other passengers to please begin boarding now. Boarding was very pleasant with out any problems. When I sat down in my seat, I was excited to see a TV screen looking back at me – my own individual one of the seatback variety. Cool. Never received anything like that on Air Canada or United or even Amercian Airlines. I’ve gotten use to straining my neck to try and make out the 10-inch washed out screen hanging from the ceiling five rows in front of me. Great at that. I was impressed with the fact that I was able to get current TV stations and not the pre taped ones. Very cool, WestJet was broadcasting live television from a Bell ExpressVu satellite. I thought that these would for sure cost extra? No. Just the movies, which at $5 a pop on a four hour journey is more than reasonable. After settling in and watching Serena Williams get over-matched by Justine Henin, I started jonesing for a coffee. I didn’t have time to pick up my usual before the flight. The in-flight crew came by with their beverage cart, I asked for a coffee and they gave me cookies with it. And the coffee was actually good. So good, I inspected the cup to see if I could find the culprit. I was in a groove, and before I knew it, the time had already passed and they were announcing over the PA system that we would be arriving into 20 minutes early. And then the banter, humour and singing begun. It was such a pleasure to see the staff break away from their usual tired scripts, and entertain their guests. I’ve never seen so many smiling faces in a plane before, particularly before touch-down. From what I can see, WestJet has captured lightening in a bottle. I hope that other airlines will follow suit, like Westjet and its customer appreciation.
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